The Directorate General of Civil Aviation (DGCA) has proposed a major passenger-friendly reform in India’s aviation sector. The new rule will allow passengers to cancel or modify flight tickets within 48 hours of booking without paying any cancellation or change fees.
Currently, airlines charge steep penalties for cancellations, leading to heavy losses for travelers. Under the proposed regulation, passengers can cancel or reschedule within this 48-hour “look-in period” at no extra cost — they’ll only need to pay the fare difference if the new ticket is costlier.
However, this benefit will not apply to tickets booked for flights departing within 5 days (domestic) or 15 days (international) from the booking date.
Additionally, the DGCA has clarified that airlines will bear full responsibility for refunds, even for tickets booked via agents or online travel portals. Refunds must be processed within 21 working days, ensuring quicker settlements for passengers.
The DGCA has also proposed special provisions for medical emergencies, allowing either a full refund or a credit shell for future travel. Passengers will further benefit from free name corrections within 24 hours of booking (if booked directly on the airline website).
Public feedback on the proposal will be accepted until November 30, after which the rule is expected to be finalized and implemented.
